Concept Marketing,
Inc.Frequently Asked Questions
Q: What are the Qualifications to
Purchase Wholesale
A: Licensed retailer,
without active retailer carrying Concepts in immediate market area:
Fine Jewelry Store, or very reputable Gift, Clothing or Specialty
Stores only. If you do not qualify to purchase wholesale, you are
invited to purchase from one of the
many jewelers that offer
Concepts throughout the USA & Canada!
Q: What is the Minimum Wholesale Order
A:
USA: Established
Accounts have no minimum
Canada: Multiply by
1.65 for billing in Canadian as well as Canadian Retails. This helps
cover the Brokerage costs. IF you want to pay in US funds, will need
to pay brokerage. 36 Pair Canadian funds, gives you Free Brokerage, under 36 pair
Canadian or US funds, buyer pays brokerage.
Outside USA & Canada: 12 Pair mixed for triplekey
pricing. Buyer pays brokerage.
Q: What are the Wholesale Terms of Sale?
A: Options Outlined Below:
1. MasterCard, Visa, Discover, Amex, Check or Money Order, COD
2. JBT Rating 1 or 2, net 30 days.
3. RJO, SJO,
CJG, DiGem Group Members, pre-approved for Net 30 Days.
4. JBT or Other History of Insufficient Funds or any relation to
bankruptcy: COD Money Order or Certified Funds.
5. Outside of USA & Canada, Credit Card.
Q: Can Items Be Returned?
YES, PLEASE READ BELOW:
RETURNS/REPAIRS:
Defective Merchandise may be returned for repair,
replacement or refund. Please insure and keep proof of return.
EXCHANGE
POLICY: Concept will gladly issue credit or exchange
for items not moving in your store at Cost less Packaging Cost (PC)
Steps:
1.) Call Concept to Order SALE PACK to use prior to return.
2.) Concept will send Sale Pack: Your Choice of Sales: Buy 1 Get 1
of Equal or Less Value Free; 30% Off or 50% Off.
3.) Run Sale for 2-4 weeks. This gives you an opportunity to create
excitement and sales in your store! You can overlap your new order
with the old merchandise, or wait until you return your old
merchandise, your choice.
4.) Prepare remaining items for return. List out all style numbers
you are returning and the retail ticket amount. If you want Concept
to calculate the credit amount* no copies of invoices needed,
otherwise please enclose copies of invoices showing what was paid
for the items you are returning.
5.) Please Insure return shipment. Concept can not be responsible
for packages lost in transit.
6.) Credit amount to be cost less Packaging Cost (PC)
Product purchased as padded $.19/pad
Product purchased with Boxes: $.49/box
Ear Piercing Earrings in Sterile Bubble Pack: $.25 /pack (Ear
Piercing Earrings no longer in sterile bubble packs can not be
returned for credit.)
*Concept calculates credit: Items normally sold at special costs,
credit issued at special cost less packaging cost. Items normally
sold at triplekey, credit issued at triplekey, less
packaging cost.
Q: How do Jewelers Contact Concepts
A:
Customer Service - Just a phone call (or fax) away!
Call: 1-800-926-3277 Fax: 1-800-247-7290
Email:
info@Conceptsjewelry.com
Mailing & Physical Address
Concept Marketing, Inc.1000 Arendell Street
Morehead City, NC 28557
Hours of Operation
Monday - Friday 08:00 a.m. - 05:00 p.m. Eastern
Closed Saturday and Sunday
Q: How do other Vendors Make Company
Contacts
A: Please send emails to:
info@Conceptsjewelry.com with your company name listed in the
Subject.
Q: Can the Factory be visited?
A: The Concepts Factory is not open to the public, however the
Concepts Jewelry Factory Outlet Store can be visited! Located on the Morehead City
Waterfront is
open to the public.
Click
Here for More Information.
Wholesale purchasers with licensed retail outlets may make
appointments in advance to visit the factory. Please contact:
laurie@conceptsjewelry.com or call Laurie at 1-800-926-3277.
Please provide store name, your name, address, and telephone number,
date of visit and preferred time. All efforts will be made to
accommodate your request.
Q: Where are Concepts Earrings Made?
A: Proudly Made in the USA, from the Concepts Factory in Morehead
City, North Carolina. The chains for the Concepts sterling silver
diamond necklace $19.99 retail promotion are Italian made.
Q: What are Concepts Earrings Made From?
A: Dermatologist recommended Concepts Earrings are nickel allergy
free. The Concepts gold tone styles are made of strong stainless
steel with pure 24 karat gold; the silver tone styles are made of
highly polished stainless steel; Concepts 14Kt Gold and Concepts
Sterling silver are made without the nickel alloy. Sterling silver
is .925.
Q: Why Do Concepts Not Irritate
Sensitive Ears?
A: All parts of the earrings are made safe for sensitive ears.
Unlike other so called earrings for sensitive ears, Concepts are
made from one piece of surgical stainless steel or from more than
one piece that is essentially made into one piece: when made from
more than one piece, the pieces are electronically fusion welded
together, so that there are no irritating solders.